đź’• Thank you for submitting your exchange request!
We’ve received your details and our team will review them and get in touch with you soon.
Depending on your selected method, please follow the relevant steps below:
✨ In-Store Exchange
If you’ve selected In-Store Exchange, our team will check your details and confirm stock availability shortly.
Once confirmed, you can visit our store to complete your exchange:
đź“Ť Allura Estrella Store
29/4 Visaka Private Road, Duplication Road, Colombo 04
Open in Google Maps
⏰ Open 10.00 AM – 7.00 PM (Mon – Sun)
Please bring your item in its original condition with the tags attached. đź’«
đźšš Courier Exchange
If you’ve selected Courier Exchange, please send your item to the address below:
đź“Ť Allura Estrella Store
29/4 Visaka Private Road, Duplication Road, Colombo 04
Include a note with your Name and Order Number inside the package.
Once we receive and inspect your item, your replacement will be dispatched and you’ll receive a tracking update. ✨
đź’ˇ You can conveniently book a pickup from Domex using this link:
👉 Book Domex Pickup
📦 Exchange Policy Notes
If the size doesn’t fit, we offer the option to exchange it for the correct size. However, please note that the customer will be responsible for covering the courier charges for both the return and the new shipment associated with the exchange. 💖
If there are any damages or mistakes from our end, don’t worry — we’ll gladly cover all courier charges related to the exchange. 💫
💖 If you have any questions, feel free to call us at 077 621 6400 (10.00 AM – 7.00 PM Mon – Sun).