Returns & Exchanges

At Allura Estrella, we want you to feel confident and comfortable in your purchase. If the size isn’t quite right or the product is defective, we’re happy to assist with an exchange under the guidelines below.

Exchange Eligibility

  • Exchange requests must be submitted within 7 days from the delivery date.

  • Items must be unworn, unwashed, and in original condition, with all tags intact.

  • Discounted or sale items are not eligible for returns or exchanges.

How to Request an Exchange

To initiate an exchange, please submit the exchange request form within 7 days of delivery:

👉 Exchange Request Form
https://www.alluraestrella.com/pages/exchange-request-form

Once your request is submitted, you may proceed with either an in-store exchange or a courier exchange, as outlined below.

In-Store Exchange (Recommended)

You’re welcome to visit our store to complete your exchange in person — no appointment or prior confirmation is required.

Store Hours:
Daily | 10.00 AM – 7.00 PM

What happens in store:

  • If the correct size is available, we will exchange the item immediately.

  • If your size is not available, you may select another design of your choice.

  • If you don’t find a suitable option at the moment, you may opt for store credit / a discount voucher, which can be redeemed on any upcoming collection.

📍 Store Address:
Allura Estrella
29/4, Visaka Private Road,
Duplication Road, Colombo 04 (00400)

📍 Google Maps:
https://maps.app.goo.gl/oPcFK6Dpje6UoJBh8

Please ensure the item is returned in original condition with tags intact.

Courier Exchange

If you’re unable to visit the store, you may return the item to us via courier.

How to Send the Return Package

Customers are responsible for all courier charges related to the exchange.

You may use any courier service. The easiest options are:

1️⃣ Domex Courier

You may request a pickup using the link below:
👉 https://portal.domex.lk/PublicPickupRequest

Please note that some Domex branches may not support pickup requests. In such cases, kindly drop the package at your nearest Domex branch.

2️⃣ Speed Post (Sri Lanka Post)

You may also hand over the package at any post office offering Speed Post services.

Return Address:

Allura Estrella
29/4, Visaka Private Road,
Duplication Road, Colombo 04
📞 077 621 6400

Store Credit for Courier Exchanges

Once we receive the returned item in acceptable condition, we will issue store credit equal to the value of your original purchase.

  • Store credit will be valid for 2 months.

  • It can be redeemed online or in store on any available design.

  • Store credit cannot be extended beyond the validity period.

Processing Time

  • Exchanges or store credit will be processed within 7 working days after receiving the returned item.

  • For courier exchanges, the overall process may take approximately 20–30 working days, depending on courier timelines and stock availability.

Need Help?

If you have any questions or require assistance, feel free to contact us via Instagram, Facebook, or WhatsApp — we’re always happy to help 💛