Legal notice
Legal Notice
This website is owned and operated by Allura Estrella (Private) Limited, a company registered in Sri Lanka.
By accessing or purchasing from our website, you agree to the terms outlined below. We’ve kept things clear and transparent so you always know what to expect when shopping with us ✨
1. Company Information
Company Name: Allura Estrella (Pvt) Ltd
Registered Address: 75/B Wanatha Road Gangodawila Nugegoda Sri Lanks
Email: info@alluraestrella.com
Contact Number: 077 621 6400 / 0112 506 550
2. Intellectual Property
Everything you see on this website — including our designs, images, videos, product names, branding, and content — belongs to Allura Estrella (Pvt) Ltd.
Our pieces are thoughtfully designed, and we kindly ask that you do not copy, reproduce, or use any content without written permission.
3. Product Representation
We always aim to present our pieces as accurately as possible.
However, please note:
- Colours may slightly vary due to lighting and screen settings
- Prints and fabrics may have minor variations
- Fit may differ slightly depending on the design and cut
These are part of the nature of fashion production and do not qualify as defects.
4. Pricing & Availability
All prices are listed in LKR and may change without prior notice.
As a growing brand with fast-moving collections:
- Some pieces may sell out quickly
- Occasionally, an item may become unavailable after an order is placed
If this happens, we will reach out to you with the next best solution (alternative, exchange, or store credit).
5. Orders & Payments
All orders placed on our website are securely processed through Shopify’s platform and approved third-party payment providers.
By placing an order, you agree that:
- All information provided is accurate and complete
- Payments are authorized by you
- We may cancel or decline orders if fraud, payment issues, or unusual activity is suspected
We reserve the right to:
- Cancel orders due to stock issues or pricing errors
- Limit quantities per customer where necessary
6. Shipping & Delivery
We work with trusted courier partners to get your order to you as quickly as possible.
That said:
- Delivery timelines are estimates, not guarantees
- Delays may occur during peak seasons, holidays, or due to courier limitations
Once your parcel is handed over to the courier, it is under their handling — but don’t worry, we’ll always help you track and resolve any issues 🤍
7. Exchanges
We currently offer exchanges only (no refunds), and we always aim to make this process as smooth as possible.
Here’s how it works:
- If something isn’t quite right, you can request an exchange within the given timeframe
- If your size is available → we’ll exchange it
- If not → you can choose another design or receive store credit
We understand that fit can vary between designs, and we’re always here to help you find something you feel confident in ✨
For full details, please visit our Exchange Policy page or submit a request here:
https://www.alluraestrella.com/pages/exchange-request-form
8. Limitation of Liability
While we do our best to ensure a smooth experience, Allura Estrella (Pvt) Ltd is not liable for:
- Indirect or unexpected damages from website use
- Delays caused by third-party services (couriers, payment providers, etc.)
- Minor variations in products as described above
9. Privacy & Data Protection
Your privacy matters to us.
When you shop with us:
- Your data is securely processed through Shopify
- We only collect information necessary to fulfill your order and improve your experience
- We do not sell or misuse your personal data
Marketing communications are sent only if you’ve opted in — and you can unsubscribe anytime.
10. Governing Law
These terms are governed by the laws of Sri Lanka.
11. Updates to This Notice
We may update this Legal Notice from time to time. Any changes will be reflected here, and continued use of the website means you accept those updates.
12. Need Help?
If you need assistance at any point, feel free to reach out — we’re always happy to help 🤍